Privacy Policy

Last updated: May 2025

1. Information We Collect

We collect the following information when you use LuminoxoProxies:

  • Account information: name, email address, and optional Telegram username
  • Payment information: processed securely by Stripe — we do not store card numbers
  • Usage data: proxy usage logs for operational and security purposes
  • Support communications: messages sent to our support channels

2. How We Use Your Information

  • Provision and management of proxy services
  • Processing payments and generating invoices
  • Sending service notifications and expiration reminders (if opted in)
  • Responding to support requests
  • Detecting and preventing fraud or abuse

3. Data Sharing

We do not sell, rent, or trade your personal information. We share data only with:

  • Stripe — for secure payment processing
  • Law enforcement — when required by law or court order

4. Data Retention

We retain your account data for as long as your account is active. Payment records are retained for 7 years to comply with financial regulations. You may request deletion of your account at any time by contacting support.

5. Security

We use industry-standard encryption (TLS/HTTPS) for all data transmission. Passwords are hashed and never stored in plain text. Access to user data is strictly limited to authorized personnel.

6. Cookies

We use session cookies for authentication purposes only. We do not use tracking or advertising cookies.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your account and associated data
  • Opt out of email notifications at any time

To exercise these rights, contact us at the addresses below.

8. Contact

For privacy-related inquiries, contact us at [email protected] or Telegram @LuminoxoServices.